HOW TO BECOME A CROW SHOOTING SUPPLY CUSTOMER

Crow Shooting Supply is a wholesale distributor supplying retail gun shops and sporting goods stores. We do not sell directly to the general public or end users. In order to become a customer, you must be in the retail business of selling ammunition, reloading equipment and components, and shooting accessories. For that reason, we require that all customers apply for an account, subject to review and approval to verify their reseller status, before they can place an order with us. Customers must fill out a Tax Exempt Form.

This approval process may take a little extra time - up to several days. We do it to ensure that we do not sell to end-users and compete with our own customers.

Apply for an account by clicking here.


MY CROW SHOOTING SUPPLY ACCOUNT

LOG IN OR APPLY FOR AN ACCOUNT
If you already have a Crow Shooting Supply account, log in here.

If you are not a Crow Shooting Supply customer, you may apply for an account by clicking here.

MY ACCOUNT DASHBOARD
Once you have an approved membership with Crow, you will be able to access your Dashboard tool. Any time you're logged in, click on "Manage Account" at the upper right of the screen to see your Dashboard. Here you will be able to access your Account Info, Order History, Wish List, Saved Carts, Favorites, and similar features. You will also be able to view your cart and easily reorder previously purchased items.

UPDATE ACCOUNT
You are also able to change and update your account information at any time through the Dashboard tool. You may change your shipping address, phone numbers, e-mail address, passwords, etc.
 


ORDERING

HOW TO ORDER

Reminder: To be able to place an order, you must have a pre-approved account with Crow Shooting Supply. You may apply for an account by clicking here.

There are several ways to locate the product(s) you wish to order. All of them start at the navigation frame that always appears on the left side of your screen.

  1. You can browse for a product using the Product Categories and Featured Brands drop-down menus.
  2. You can use the SEARCH box to find a product using key words, its Crow stock number (if you know it), or even a manufacturer's product number.
  3. If you already know the Crow stock number(s) of the item(s) you want, you can click on "Direct Entry" and type in the number and the quantity you need.
  4. You may sort by the warehouse you would like to order from to find available inventory near your location.

Search methods #1 and #2 will give you a results page listing one or more products. Click on the links to see more detailed descriptions of each item. The results page will also tell you if the item is in stock , approximately how many we have in stock, and the current unit price at a location near you.

Inventory quantities and prices on this site are maintained on a near real-time basis. For more information, see Pricing & Inventory below.

When you've found the item you want, enter the quantity in the QTY field of the warehouse location you want to order from, and click ADD. After you do this, the View Cart box in the top right corner of the page will show that you have added the product(s) to your cart. At this point, you may:

  • Finalize your purchase by clicking on Go To Checkout
  • Look for more items by browsing the categories on the left
  • Save the cart and finish filling it during a future session – see Saved Carts below.
  • Change the quantity by entering a new quantity number in the QTY box or remove the product(s) from the cart or by selecting the Remove box and clicking Update Cart

CHECKING OUT
Step 1 Billing/Shipping

  • You must be logged in to complete your order.
  • View your Billing & Shipping Info
  • Click on Continue to Shipping Options.

Step 2 Shipping Options

  • Select if you want your order to Cancel items that may go out of stock or keep it on Hold and ship complete.
  • Add any additional Special Shipping Options in the text box.

Step 3 Payment

  • Select your payment method and enter the required information.
  • Review the information you entered before clicking Finalize Order as you will not be able to change your order after this point

Step 4 Confirmation

  • Print Invoice for your records
  • Please document and keep your Confirmation Number and Account Code

SAVED CARTS
If you've haven't finished your order but need to take a break for some reason, our "Saved Carts" feature lets you store the cart, close your session, and come back later to finish filling it and place your order.

Step 1: Add items to your cart as you normally do when building an order.
Step 2: Once all the products you wish to save have been added, select "View Cart" in top right corner.
Step 3: Click on the "Save Cart" button.
Step 4: You'll be prompted to enter a Folder Name and Cart Name you wish to have this cart saved under, or you can select an existing Folder or Cart to save these products to.
Step 5:  Return to the cart by clicking on the Saved Carts button on your Dashboard.

Managing Saved Carts

  • To view and manage your Saved Carts, click on the "Saved Carts" tab in your My Account dashboard. You can maintain multiple Saved Carts, and you can organize them into different folders.
  • You can move some or all items from the active cart to any Saved Cart you wish.
  • To view a Saved Cart, just click on the folder you wish to view and select a Cart from the dropdown menu. By selecting the drop down the items saved to that Cart will display.
  • You can copy an entire Saved Cart, or only selected items from one, to the active cart and check out. However, the Saved Cart will not be deleted automatically; this can be a particularly helpful tool for re-ordering items that you order often.
  • Another feature of Saved Carts is the ability to edit a Folder or Cart Name and add notes about a Folder or Cart.  Simply select the edit folder or edit cart button to rename and add notes.  When done select Save.
  • If you wish to delete a Folder or Cart, select Edit and Delete Folder or Cart.  Please note your Folder and Cart will be permanently deleted from all records!

PAYMENT METHODS

Reminder: To be able to place an order, you must have a pre-approved account with Crow Shooting Supply. You may apply for an account by clicking here.

Credit Card
Crow Shooting Supply accepts MasterCard, Visa, Discover, and American Express. When you fill out step 4 of the checkout process, please provide your card number, expiration date, and your name as it appears on the card.
If you prefer to provide your credit card number over the phone make sure to mark the Credit Card Call-In box on the payment options page. Your order will automatically go on hold until you call our order-taking staff at 800-264-2493 and provide your credit card information. Then processing will continue on your order.

When placing a Credit Card order from North Carolina and Nevada warehouses, your rep may need to call you to obtain your credit card information.  Please select the Credit Card Call In option and you will be contacted shortly after submitting your order.


Open Account
Open accounts are granted to individuals who possess a Good credit rating from Dun & Bradstreet and from several other federal credit-rating institutions.

Effective August 1, 2016, customers who wish to make payments on open accounts with a credit card will be charged a 3% processing fee. *The processing fee will equal 3% of the payment amount.

ACH Payments
Crow also accepts ACH payments. For instructions and more information, please contact us at 800-264-2493.


SHIPPING INFORMATION

Ground shipping is available anywhere in the lower 48 states, up to 300lbs. Ground rates do not apply to Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands, where packages can only be shipped Parcel Post Air or UPS 2nd Day Air.

We use all three major carriers: UPS Ground, FedEx Ground, or USPS Priority Mail. Our Order Department will determine the best one to use to get your order to you most quickly.

Some large items & exceptionally large orders will be shipped by truck and are contracted through LTL carriers. We will contact you before shipping, with a quote if we determine your order needs to be shipped by this method.

If there are multiple orders being processed, our shipping department will combine the orders, which may bump the order to a freight class. Maximum quantity of powder per order is 48lbs.

 

Shipping cost will reflect TBD on order confirmation and will follow the above conditions.  Cost will be applied to your order after it is processed; if you have any questions regarding shipping costs on your order, please contact us

All customers applying must have a commercial receiving address.  If orders are large enough to qualify for truck shipment, customer must have the ability to unload a pallet or an extra fee for lift gate will apply. If you know in advance that a lift gate is needed, please indicate that on the order.

We are not responsible for any delay of delivery due to weather or any other uncontrollable scenarios the shipping company may encounter while transporting customer orders.

All orders being picked up at any of our facilities must be submitted for processing 24 hours prior to pick up time.

 

SHIPPING RESTRICTIONS

  • Free shipping on any order over $500.
  • Crow Shooting Supply reserves the right to modify or cancel the offer at any time.
  • Crow Shooting Supply will choose best possible freight method for shipment.
  • Not valid for drop shipments.
  • Shipping will be applied to account if customer subsequently cancels items which cause the total purchase amount for the order to fall below the qualifying amount.
  • Shipping surcharges still apply for expedited shipping.
  • Shipping offer only applies to standard domestic orders within continental United States.
  • Hazmat charge will be waived on all powder shipments in quantities of 48lbs or 100lbs. (full overpack or full pallet quantities). All non-powder Hazmat is waived.
  • Free shipping offers not valid on Gun Safes, Lead Shot or Clay Targets.

AMMUNITION SALE RESTRICTIONS

All sales will be made in compliance applicable Federal and state law. All approved Crow Shooting Supply customers are expected to sell only to authorized customers in accordance with Federal, state, and local laws.


BACK ORDER SHIPPING

Back Ordering items is not available on Crowshootingsupply.com.


RETURN POLICY

  • All returns must be approved through Returns Department.
  • Unauthorized returns will not be accepted or returned.  Please contact your sales rep or our Returns department at Returns@crowshootingsupply.com or by calling 800-264-2493 for a Return Authorization (RA) number and proper instructions.
  • RA numbers are only valid for two (2) weeks.
  • Write RA number clearly on exterior shipping container.  NOT on product packaging.  All returns must be in resalable condition.
  • All returns must be made within 30 days of receipt.
  • All returns, including refused shipments without notification to our Returns Department, are subject up to a 25% restocking fee. 
  • No credit will be given or replacements shipped until goods being returned are back into Crow Shooting Supply’s possession, unless otherwise noted.
  • It may take up to 14 days, after receipt of product, to process your return.  Credit(s) will be issued according to the method of payment in which the order was placed.  We will notify you once your return has been processed.
  • Original shipping charges will not be refunded, unless otherwise noted.
  • All ammunition sales are final; therefore no returns will be accepted.
  • We do not repair or make adjustments on used merchandise. Any merchandise found to be defective after use is subject to factory warranty and should be returned to manufacturer. 
     
  • Please ship all returns to:
    • Crow Shooting Supply
      ATTN: Returns
      200 South Front Street
      Montezuma, IA 50171

Firearm Returns:

  • Please take your time to inspect all firearms, thoroughly, before proceeding with the transfer. As soon as the firearm is transferred into your possession, it is then considered used.  We do understand that some manufacturer defects are not identifiable upon initial inspection.  All defective firearms must be returned to the manufacturer for repair or replacement.

Damages and Shortages:

  • If you receive a shipment with visible damage, it MUST be noted on the Bill Of Lading and/or Freight bill.  Please contact your sales rep or our Returns Department within 24 hours of receipt. 
    -  Please include your invoice number, stock number(s) of damaged goods, quantity of damaged goods, pictures of all damages, and Bill of Lading with notes from driver stating the damages.
  • If you receive a shipment with concealed damage; the recipient must contact the carrier and have the proper notations made on the Bill of Lading and/or Freight Bill.  All concealed damages must be reported to Crow within 7 days of receipt.  After 7 days, Crow is no longer liable and/or responsible.
  • All shortages must be reported to Crow within 7 days of receipt.  After 7 days, Crow is no longer liable and/or responsible.

PRICING & INVENTORY

Pricing and inventory status on this site are updated in near-real time, and are a close representation of our current inventory. If existing stock for an item is low when you start compiling your order, it might be out of stock by the time you place the order.

Prices shown on the product pages are not intended to establish prices in any community other than our place of business in Montezuma, Iowa, at the time you accessed this website. Prices changes will be made without prior notice.

All merchandise will be sold at the price in effect at Crow Shooting Supply at the time the shipment is made.


WEBSITE PROBLEMS?

If you have trouble viewing this site (stock numbers, login pop-up window, etc.):
Internet Explorer 6 will not work on our site unless all the add-ons and plug-ins are up to date. If you have IE 6 and Windows 2000, try changing some of your internet options if you cannot update to newest IE version. Follow these steps: Go to Tools < Internet Options < Advanced < Security then Check the item that says “Do not save encrypted pages to disk” (4th item down). Click on "Apply" and then close the browser. When you restart the browser and go the site it should work. If it doesn’t you may need to download the newest IE. Internet Explorer 7 & 8, Firefox & Safari are compatible with our site. Here are the links to upgrade browsers:

Internet Explorer update - http://www.microsoft.com/windows/internet-explorer/default.aspx
Firefox update - http://www.mozilla.com/en-US/firefox/ie.html?from=getfirefox
Safari update - http://www.apple.com/safari/


PRIVACY POLICY

Crow Shooting Supply does not sell or rent information about its customers to any vendor or agency. Any information we request of you is solely for the purpose of helping us to complete your orders and/or contact you regarding any problems or product availability issues. We will not betray your confidence.

You can read our full privacy policy here. Please contact us if you have further questions about this policy.

Free Shipping on Orders of 500